bookthaitour.com and siampdtour.com
Power by Siam Progress Division Co., Ltd
333/135, Anaville Village Chalongkrung Road, Lam Pla Thi-o, Lat Krabang, Bangkok Thailand 10520
URL. http://www.bookthaitour.com, http://www.siampdtourcom
+66 2 172 2131, WhatsApp:+66 62 196 9989
info@siampdtour.com, info@bookthaitour.com
This is for all of those adventurers looking to take advantage of Thailand’s beauty and exhilarating splendor! Guests will ride down the rapids in a 30–45-minute white water rafting adventure in Phang Nga (5 KM or 60-75 minutes in ideal water conditions). the package includes an elephant trek zip line journey through the jungle and an off-road experience on an ATV! All trips include a stop at Wat Suwannakuha (known as the temple cave and the monkey cave). Enjoy a delicious lunch at a local restaurant. After the adventure is you through dirt roads in the jungle rain forests. Over Relax at Pariwat waterfall we will then send you back to your hotel in Phuket. Depending on the location of your accommodation,
7-8 Am Meet the tour guide at the hotel lobby
Transfer to Phang Nga Province
Visit Wat Suwankuha or Monkey Temple - Admission included
We will then take you to the serene Suwankuha Temple, known as the Monkey Cave. Here, you'll experience the peaceful ambiance and see the majestic reclining Buddha statue, surrounded by nature and friendly monkeys.
White water rafting - Admission included
The adventure continues with an exciting 5 km white water rafting experience. We'll guide you through the lively rapids, ensuring an exhilarating and safe adventure surrounded by Krabi's beautiful landscapes.
Lunch - included
After rafting, we will pause for a delicious Thai lunch. It’s a great opportunity to relax, taste local flavors, and share experiences from the morning’s adventure. The lunch comes with fresh fruit, tea, and coffee.
Zipline - Admission included
After lunch, we gear up for the Flying Fox zipline. We will make sure you are safely harnessed for an adrenaline-pumping experience as you fly high above the beautiful scenery, feeling the wind in your hair while you glide down the treetops.
Pariwat Waterfall - Admission included
To conclude the active part of our day, we'll visit a serene waterfall. Here, you can unwind, enjoy the natural beauty, and refresh in the cool water.
Elephant Trekking 30 minutes - Admission included
Take a journey with the well-trained elephants, guided by mahouts who are skilled and especially attached to elephants for riding an elephant.
Optional ATV Drive 30 minutes Extra
We head out into the jungle and over dirt tracks. You can expect to ride through dense jungle, off road tracks and normal road30 minutes ds. Please note that the order of stops may vary, depending on the weather conditions.
As the day ends, we will bring you to your hotel
between 6:00 - 6:30 PM A Day full of adventure, cultural insights,
and unforgettable memories in Phuket
Detail Location |
Suwankuha Temple (Monkey Cave Temple, Tone Pariwat Wildlife Sanctuary, Rafting (Level I-III), fresh seasonal fruits, Elephant trekking for 30 min, Flying Fox (Zipline) & Rope bridge). |
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Include/Exclude | What include Transfer round-trip from the hotel English-speaking tour guide Above itinerary. Wat suwankuha White water rafting Lunch Zipline. Waterfall. Elephant Trekking. What not include
Personal expense Any alcoholic Drink. Tip for the Driver and Tour Guide. What to bring
Camera
Swimming suite
Sandel Set of dry clothes Insect repellant Sunscreen Hat Sunglasses Cash for personal expense
|
Adition Info | For your safety. the daily program can be
changed without prior notice depending on the weather condition on that day.
|
Address in Map |
Number of Person(s) | Price per adult varies by group size in Thai Baht guarantee (USD 1:Thb 32) | |
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Private 1 Person Group Per Person | N/A | |
Private 2 Persons Group Per Person | 5,200 | Book Now |
Private 3 Persons Group Per Person | 4,300 | Book Now |
Private 4 Persons Group Per Person | 3,800 | Book Now |
Private 5 Persons Group Per Person | 3,550 | Book Now |
Private 6 Persons Group Per Person | 3,300 | Book Now |
Private 7 Persons Group Per Person | 3,100 | Book Now |
Private 8 Persons Group Per Person | 3,000 | Book Now |
Private 9 Persons Group Per Person | 2,950 | Book Now |
Private 10 ++ Persons Group Per Person | N/A | |
Join in Group (SIC) (Min. 2 Persons) Per Person | 2,250 | Book Now |
Privacy Policy
First of all, we want to thank you for your interest in collaborating with us. Let us introduce a little bit about ourselves. We are http://www.bookthaitour.com by Siam PD Tour power by Siam Progress Division Co Ltd Company. We are Unique DMC Thailand, establishment Issued August 03, 2005, Tourism License Number:14-03559 Siam PD Tour is committed to maintaining the privacy of personal information that you provide to us when using thehttps://www.bookthaitour.com and https://www.siampdtour.com our website. This Privacy Policy describes how we treat personal information received about you when you visit www.ิbookthaitour.com. We may make content or services from other websites including our co-branded websites available to you from links located at http://www.bookthaitour.com these other websites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such website to determine how that site protects your privacy.
Privacy Policy Promise:
While information is the cornerstone of our ability to provide superior service, our most important asset is our client’s trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at Siam PD Tour Here then, is our promise to our customers:
We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services, and other opportunities, and administering our business.
We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other company's use of customer information.
Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.
Information We Collect
General:
When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18 unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.
Web Site Usage Information: We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.
Cancellation Policy
Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs.
Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges as follows:
Package Sightseeing tour
- 2 days before departure – 50% of tour cost*
- 24 hours or fewer before departure – 100% of tour cost*
Tailor Made Land Tour Package
- 14 days before departure – 30% of tour cost*
- 7 days before departure – 50% of tour cost*
- 3 Days or fewer before departure – 100% of tour cost** or deposit if greater.
Tailor-made tours
may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.
All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to info@bookthaitour.com
How We Use Information Collected:
We may use information in the following ways:
For the purposes for which you specifically provided the information.
To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
To enhance existing features or develop new features, products, and services.
To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
We may combine the information that we collect from you on https://www.bookthaitour.com with information that you provide to us in connection with your use of our other products, services, and website.
We may disclose and use personally identifiable information when it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.
Cookies:
We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.
Security:
The personally identifiable information we collect about you is stored in limited-access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
Internet-based Transfers:
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing https://www.bookthaitour.com and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Policy Modifications:
We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
Comments and Questions:
If you have any questions, comments, or concerns about our Privacy Policy, please contact us <<info@bookthaitour.com>>
Terms of Conditions & Privacy Policy.
General Terms and Conditions for Prearranged Tourism Travel, Integral Part to the Agreement for Pre-Arranged Tourism Travel
Terms of Service. We've updated our Terms of Service to be easier to read and include updated information on our current products and features, our platform policies, and how to manage your settings. We have also made updates to our arbitration provisions, including new rules for where there are multiple similar claims. Privacy Policy. , Travel transfer, and otherwise, and included additional disclosures required by new privacy laws. This update includes information
Article 1. Subject matter of the general terms and conditions.
1.1. The subject matter of these general terms and conditions shall be the sale of tourist travel (a combination of primary and/or additional tourist services for accommodation, transportation and meals for the Tourists, as well as other services depending on the purpose of the travel), provided by the Tour Operator and set out in the tourist voucher of the User. The specific details of the tourist travel and the period for such travel shall be set out in the Agreement for the pre-arranged tourist travel, the tourist voucher, and/or other document issued, which shall form an integral part of the agreement signed.
1.2. It shall be taken into account that the terms tourist, tourist product, travel agency operations, travel agent, tourist package, user of inclusive price pre-arranged travel, primary tourist services and additional tourist services shall be used with the meanings assigned to them in the Tourism Act (TAT) Tourism authority of Thailand License inbound Tour Number 14 - 03559
Article 2. Registration for travel
2.1. Registration is possible over the phone, by fax, or on the internet, through travel agents in the country, or directly in the Tour Operator's offices. The booking shall be deemed valid following provision of the data from the personal ID card or passport (depending on the chosen destination and tourist package), signing of an agreement for pre-arranged travel with registration form, and payment of a deposit. If as at the time of the signing of the Agreement, the booking shall have the status "order" it shall be accepted that the Agreement is signed under a deferral condition, given the confirmation expected by the Tour Operator within 3 (three) working days. If no such confirmation shall be available, the Tour Operator shall offer other options, which the User may accept or reject, without any default or compensation.
2.2. Where the Agreement shall be signed via a Travel Agent, the latter shall provide to the Users the information provided for in the (TAT) Tourism authority of Thailand including such information provided for in the legislation of the (TAT) Tourism authority of Thailand
For information, contact details, as well as in case of potential problems and/or claims, the Users shall turn firstly to the Travel Agent, and if resolution by the latter shall fail, the Users shall seek resolution with the Tour Operator.
Article 3. Confirmation
3.1 Daily tour, Transportation Confirmation within 24 Hours
3.2 Package includes a hotel have to confirmation and payment up to the season. Deepened Hotel request will let overseas agents know on a case-by-case basis
3.3 Package land Tour without Hotel confirmation and Payment money will be at the Siam P D Account, then 24 Hours Before going on to tour
3.4 Package land Tour with Hotel confirmation and Payment, then 7-30 Days Before go to travel, subject to the period
3.5 Hotel Booking has to confirm and payment up to the season, deepened Hotel request will let the overseas agent know case by case
Article 4. Prices and Payment
The parties are bound by the agreed prices, which include the respective statutory VAT, unless prices have been explicitly agreed upon without VAT.
4.1. Payments under this Agreement shall be made by the User in Thailand at the official exchange rate quoted by Siam PD Tour on the payment date. In case of an increase in the exchange rate of the US dollar / USD /, Euro /EUR/ or Thai Baht /THB/, plus bank transaction overseas agent has to pay to Thailand,
First A/C Kasikorn Bank (KBANK) Bank
A/C No 207-3-70032-1
A/C name: Siam Progress Division Co, Ltd..
Swift code KASITHBK,
Second Account
A/C Kasikorn Bank (KBANK) Bank
A/C No 722-2-33093-3
A/C name Siam P D Tour by Mr Sahakhom Chuaytruek
Swift code KASITHBK
50 % of the travel rate 10 Days before arrival, and 50% on arrival or transfer with a bank transaction receipt. Payment before client arrival (3-7 days transaction) fee and accepted surcharge on account of overseas agent
4.2. Credit card payment or payment by PayPal to the account of the Tour Operator shall be accepted surcharge of 4.95 %. (Minus with Bank charge 4.7%) fee and accepted a surcharge on account of the overseas agent.
4.3 Western Union or MoneyGram to the account of the Tour Operator, Mr Sahakhom Chuaytruek ID Card 3749900150625, Address 333/135, Annville Suvarnabhumi, Chalongkrung Road, Lam Plathi-o, Lart Krabang, Bangkok 10520, THAILAND, fee and accepted surcharge on account of overseas agent
4.4. The deposit shall amount 50% of the total package price. Final payment of 50% on arrival to date of tour or Package tours. For bookings placed for the Package, unless otherwise stated in the Tour Operator's Agreement, for pre-arranged travel. The User shall pay the deposit at the time of the signing of the Agreement for pre-arranged tourism travel, unless another deadline is stated.
4.5. To pay on Wish, you can use various payment methods, including PayPal, Google Pay, Apple Pay, debit cards, and major credit cards. The available options may vary depending on your location and the device you're using. Wish does not accept cash on delivery or bank transfers to the account of the Tour Operator shall be accepted surcharge of 4.95 %. (Minus with Bank charge 4.7%) fee and accepted a surcharge on account of the overseas agent.
4.6. Early registrations shall be valid in case of bookings and payments of up to 100% made by the terms and conditions, within the deadlines and payment methods, set out in the Agreement for pre-arranged travel.
4.7 Oversea agent shall send payment to the Tour operator for the Booking Package tour, including Hotel(s), not less than one week (7 Days)
4.8 Client comes without a tour leader or in case the overseas agent cannot send cash with the Tour leader, wants to be paid by SWIFT code and TT copy money has to be cleared at the operator's Tour account before the group of clients check in at the hotel
4.9 Oversea agent shall send slips payment via info@siampdtour.com
Article 5. Rights and obligations of the parties:
5.1. Obligations of the Tour Operator.
5.1.1. The Tour Operator shall be obliged to provide the tourist services paid for by the User by the terms and conditions of this agreement.
5.1.2. The Tour Operator shall be obliged to secure for the User the mandatory "Medical costs for illness and accident" insurance for travel abroad, by the standard terms and conditions of insurance companies represented, while providing to the User the original of the insurance policy before the departure on the trip, if the User is purchasing a package trip
5.1.3. The Tour Operator shall be obliged to notify the User as to the User's rights under art. 89 of the Tourism Act in case of significant amendment in any of the existing provisions of the agreement.
5.2. Rights of the Tour Operator.
5.2.1. The Tour Operator shall have the right to withdraw from the agreement, without any liability, if the User fails to make payment within the deadlines set and thus fails to perform his / her obligations in good faith. Duly made payment shall be certified with a duly drawn document. If the User has paid a deposit but has not made the additional payments up to the total price of the trip within the deadlines set, it shall be considered that the User has cancelled the trip, and the deposit shall not be subject to refund. If the User has paid the deposit and / or has made the additional payments up to the total price, but by fault of the Tour Operator, no signing and performance of the agreement shall occur, any amounts paid by the User to date shall be refunded and the Tour Operator shall not owe any other compensation or default.
5.2.2. The Tour Operator shall have the right to change the carrier and/or the type of transport vehicle to another one, in case of circumstances that make it impossible or inappropriate for the carrier/transport vehicle set out in the agreement to perform their obligations.
5.2.3. The Tour Operator shall have the right to replace the hotel with a hotel of the same or higher category, without a change in the total price paid by the User in the cases of double booking, closure of the respective hotel, or refusal at the last minute by the hotel to accommodate the tourists.
5.2.4. The Tour Operator shall have the right to change the seats of the User in the transport vehicle in case of bus programmers and due to objective reasons, such as: seating of mothers with children, pregnant women, senior citizens, etc.
5.2.5. The Tour Operator shall have the right to change the total price of the tourism travel agreed upon in the following cases:
5.3. By the requirements of art. 97 of the TAT, the Tour Operator has concluded Tour Operator Liability Insurance, an insurance policy
5.4. The User shall be obliged:
5.4.1 To secure the personal ID documents required for travel outside Thailand (passport), drawn up by the laws of the destination country and Thailand
5.4.2. if the User is an individual of less than 18 years of age, who shall travel abroad with his / her passport or valid personal ID card, where possible, he/she shall present notarized declaration by both parent stating their consent to the trip of the individual to the specific country on the date stated (if the minor shall travel with one of the parents, that parent shall be required to present notarized consent to the trip by the other parent);
5.4.3. To pay the full amount and within the deadlines set in this agreement, the price of the tourism travel;
5.4.4. To abide by the laws of the destination country;
5.4.5. Users who intend to travel to countries with a heightened risk of infectious diseases shall be obliged to undergo the respective prophylaxis by the international medical requirements.
5.5. The User shall have the right to:
5.5.1. To assign his / her rights and obligations under this agreement to a third party, meeting all requirements to make the trip, within up to 15 days before the departure date. In this case, both the User and the assignee shall be jointly liable to the Tour Operator to pay the total price of the trip. The third party shall declare on the agreement that he/she accepts the assignment and that he/she agrees with the terms and conditions of the agreements and any attachments thereto, as well as that he / she has read the information concerning the trip before accepting the assignment, except in the cases, when due to requirements of the carriers or the accommodation location it shall be impossible to change the name and assign these rights and obligations to a third party;
5.5.2. To conclude "travel cancellation" insurance, at his / her discretion, up to 5 days after the initial payment on the booking and no less than 30 days as of the departure date. The insurance shall be concluded at an additional cost.
5.6 The customers of the travel agency, who booked the hotel services, shall forthwith be referred to as "individuals" or "groups" (collectively as "guests"). A tour group consists of at least 15 people who are organized uniformly for a common purpose and usually travel on the same days to arrive and depart.
Article 6. Responsibilities of the parties.
6.1. In case of non-performance or improper performance by the Tour Operator of the services under this Agreement, the Tour Operator shall be obliged to compensate the User for duly evidenced damage suffered.
6.2. The Tour Operator's liability as to damage suffered by the User as a result of non-performance or improper performance of the Agreement shall be limited up to the price paid by the User under the Agreement for pre-arranged tourism travel.
6.3. Where the liability of the Tour Operator's counterparties for damages suffered due to the non-rendering or improper rendering of the services shall be limited by operation of international treaties, the Tour Operator's liability shall be limited within the range set by such treaties.
6.4. The Tour Operator shall have the right to cancel the trip if the minimum required number of tourists has not been reached within the initially announced deadline or if the cancellation shall be due to force majeure. In such a case, the Tour Operator shall not be held liable for non-performance of the Agreement, and the Tour Operator shall refund to the User all amounts paid, excluding the portion related to the actual costs incurred (insurance paid, penalty for ticket returns, visa fees, etc.). The actual costs incurred shall be supported by the due documents.
6.5. The Tour Operator shall not be liable to the User in case of cancellation, delay, or change in the periods and terms and conditions of the trip, that are beyond the control of the Tour Operator, namely:
6.6. In case of the occurrence of any circumstance under the preceding paragraph, the Tour Operator shall have the right to withdraw from the performance of the obligations under this Agreement, and in such case the User shall have no right to compensation for any possible or losses suffered, forfeited benefits and/or other damage.
6.7. If the Tour Operator shall amend significantly any of the material provisions of the Agreement in the meaning of the TA, the Tour Operator shall be obliged to notify the User within two days as of such amendment, but not later than 10 days before the departure date. The User shall be obliged to notify the Tour Operator as to his / her decision about the amendments made within 3 days following receipt of the notice thereto by the Tour Operator, but not later than 7 days before the departure date. If the User shall not accept the amendments, the Tour Operator shall offer another trip at the same or better terms and conditions. If the User shall not accept such proposal, the User may withdraw from the Agreement without owing any default or compensation, and the Tour Operator shall be obliged to refund to the User any amount paid on the Agreement within 7 days as of receipt of the refusal notice. A change of the transport means (airplane, bus), the hotel or a restaurant, and entertainment with another one of the same or higher category or class, without any change in the price, shall not be deemed an amendment of the Agreement.
6.8. The User shall declare that the telephone, fax numbers, and e-mail set out by the User in the Agreement may be used by the Tour Operator, if necessary.
Article 7. Accommodation
7.1. Hotel accommodation upon arrival shall be after 14.00 – 15.00 h, and check-out after 10.00 -12.00 h on the departure day, and these terms depend on the specific policies of the chosen hotel. The Tour Operator may have notified the User in advance of an earlier departure time, which the latter has to comply with.
7.2. The User shall have in mind that no services shall be used in the hotels before check-in or after check-out by the times announced, or if any such services shall be used, they shall be paid for additionally.
7.3. In case of accommodation of three people in a three-bedroom, the availability of three standard beds shall not be guaranteed, as the third person is given a discount from the price.
7.4. Accommodation in rooms with a view to the sea or rooms in the central wing of the hotel shall only be made when an additional payment has been charged and such payment has been made in advance in the offices or representative offices of the Tour Operator.
Article 8. Cancellations and defaults.
In case of cancellation of the travel and termination of the agreement by the User, the Tour Operator shall withhold the following default payments: For trips abroad for New Year's Eve and national holidays, Hotel Booking cancellation
8.1 Daily Sightseeing and Transportation: Cancel or change the date of travel. Less than 24 Hours in advance of the meeting time, there is a Charge 100%
8.2 Daily Sightseeing and Transportation: cancel or change date of travel at least 24 Hours in advance of the meeting time, there is a 100% refund. Charge 0%
8.3 Package with Hotel cancellation of travel than 07 days plus with day of transfer in advance, there is a Charge 0%
8.4 Package with Hotel cancel of travel Less than 07days us with day of transfer in advance, there is a Charge 50%
8.5 Package with Hotel cancel at least Package 02 to 06 days in advance, with the day of transfer, there is a Charge of 100%
Article 9. Rights and obligations of the hotel
9.1. At the time of the conclusion of the contract, the
hotel shall have the right to require a reasonable advance payment or a
security, such as a credit card guarantee, from the tour operator. The hotel
must confirm the receipt of an advance payment or a security.
9.2. In justified cases, such as late payments from tour operator or extension
of the volume of services, the hotel shall be entitled to a prepayment or a
deposit for subsection 1 above, even after the conclusion of the contract until
the beginning of the stay, or an increase of the advance payment or a security
agreed upon in the contract up to the total agreed remuneration.
9.3. The hotel has no right to make changes to hotel services that were
unilaterally agreed upon. Any changes require approval by the tour operator.
9.4. The tour operator may not demand certain types of rooms insofar when this
is expressly agreed in writing.
9.5. Reserved rooms are available to guests of the tour operator from 3:00 p.m.
of the agreed arrival date. The tour operator does not have the right to
earlier occupancy.
9.6. The rooms of the hotel shall be vacated on the agreed departure date by
noon at the latest. Thereafter, due to the delayed vacating of the room for use
exceeding the contractual time, the hotel can charge 50 % of the full
accommodation rate (list price) for the additional use of the room until 6:00
p.m. (after 6:00 p.m.: 90%). This fact does not constitute a contractual requirement
for the tour operator, being at his discretion to demonstrate that the
additional payment for the hotel is unjustified or considerably less justified.
Article 10. Disputes and claims.
10.1. All disputes related to the performance of this Agreement shall be resolved by mutual agreement between the parties. If no agreement shall be reached, the dispute shall be taken before the competent Thai court.
10.2. If during the travel facts of non-performance or improper performance of the terms and conditions of the Agreement shall be found, the User shall be obliged to notify forthwith the service provider of the Tour Operator in writing for the timely undertaking of measures satisfactory to all parties involved.
10.3. If the claims of the User concerning the quality of the service rendered may not be satisfied on site upon the provision of the service, the User shall have the right to file a duly drawn claim to the Tour Operator in writing or orally within 14 days as of his / her return, at the offices of the Tour Operator. The User shall be obliged to provide a protocol (claim), signed by a representative of the accepting tourist firm, the administration of the tourist site providing the service, and the User. In the absence of such a trilateral protocol or claim, the User may not file any claims to the Tour Operator. The Tour Operator shall notify the User as to the Tour Operator's response within 30 days as of the filing of the claim and the protocol.
10.4. If the User shall cancel the tour himself/herself during its duration, he/she shall have no right to claim a refund of any amount. In this case, the User shall arrange his / her return himself/herself.
Article 11. Miscellaneous provisions.
11.1. The Agreement and the general terms and conditions shall form an integral part thereof and are drawn up by the Tourism Act and the Bulgarian legislation.
11.2. Any amendments and supplementations drawn by the parties in writing shall form an integral part of the agreement.
11.3. Either party shall have the right to request an amendment or termination of the Agreement given a material change in the circumstances under which this Agreement was signed. In the event of an amendment to the Agreement, the parties' obligations shall prevail as amended. In the event of termination of the Agreement, the obligations of the parties shall be deemed discharged upon settlement of their financial relations.
11.4. The Agreement shall enter into force as of the date on which it shall be signed and shall have effect until completion of the travel.